Launch setup
Room setup, first document load, role routing, permission review, launch readiness, and first-client onboarding.
support@clarityvdr.comSupport and escalation
Every request should land in the right lane.
Clarity separates launch help, billing help, legal notices, and security escalation so paid customers are not left guessing who owns the next action.
Support channels
Route the issue before it slows the deal.
Each channel is designed around the type of evidence and operator action that request usually needs.
Billing support
Checkout issues, invoices, annual billing, cancellation, failed payment recovery, active room additions, and storage additions.
billing@clarityvdr.comSecurity contact
Suspected unauthorized access, incident reports, access-control questions, disclosure reports, and urgent security review.
security@clarityvdr.comLegal notices
Terms, privacy, data handling, refund/cancellation policy, and written notices tied to the subscription.
legal@clarityvdr.comWhat to include
Faster support starts with evidence.
Launch setup questions should include the room name, desired launch date, first Deal Team owner, and whether investors are already invited.Billing requests should include the billing email, Stripe invoice or customer reference if available, and the requested change.Security reports should include the affected email, room, document or share link, timestamps, and any evidence that should be preserved.Legal notices should identify the subscription, customer entity, contact person, and requested action.